Essential Information

Appointments
To make an appointment please call The Spa on 020 7518 4009. A credit card is required to hold reservations for non-resident guests.

Arrival
We recommend you arrive 10 minutes prior to your treatment. This will allow us time to create your own unique treatment. Out of courtesy we also ask you switch of your mobile phone to allow you to relax, along with our other guests.

Medical Information
Some of our treatments may not be suitable or may require some adjusting, should you have a medical condition or ailment. Please inform us accordingly at the time of booking if any of the following contra-indications apply- allergies, high blood pressure, skin conditions, low blood pressure, pregnancy, varicose veins, heart conditions, recent operations, epilepsy, scar tissue, diabetes, medication, any other medical condition. 

Gift Vouchers
Gift Vouchers for The Spa at Brown’s Hotel are available from The Spa reception or can be ordered through our website www.roccofortehotels.com.

Cancellation Policy
Guests who wish to cancel or reschedule their appointment are kindly requested to provide 24 hours’ notice or the full cost of the treatment will be charged. If you are less than 30 minutes late, the treatment time will be reduced accordingly, but you will still be charged at the tariff price. If you are more than 30 minutes late your appointment will be cancelled and you will be charged the full cost of the treatment. This will ensure that other guests are not inconvenienced.